7. If the buyer receives the goods and the seller receives the funds, no dispute is opened. However, if an issue comes to light, for example, the buyer did not receive the article from the merchant due to unknown circumstances, the purchaser has the power to open a dispute, escalating the issue. At this escalation stage, both parties enter a self-resolution chat, where they try to amicably come to mutually agreeable terms. This can mean the merchant acknowledging a shipping mistake and fixing the issue, voluntarily refunding the buyer, or the buyer acknowledging the goods were received.